About YSB

Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. In 2010, our annual operating budget was over $24 million. Extremely efficient, we spend just 9.5% of our budget on administration, leaving the remaining 90.5% for program delivery.

Our Strategic Priorities

Strategic PlanThe purpose of the YSB Strategic Plan is to provide a 3-year roadmap to strengthen our capacity as an exceptional leader and partner in responding to the needs of youth and families in our community. Click here to read the full document.



With 50 years of supporting youth in the Ottawa area, YSB is valued for its expertise in the areas of homelessness, housing, mental health, youth justice, employment, health, diversity, and youth engagement.

Youth Services Jeunesse Library

Get access to resources developed specifically for the YSB community.

Youth Services Jeunesse Careers

At YSB we offer you the opportunity to play a meaningful role in creating lasting, positive change in young people’s lives, as well in the lives of their families and communities.

Youth Services Jeunesse Frequently Asked Questions


Find answers to frequently asked questions by our community.


Our mission

We are committed to providing a safe, non-judgmental and accessible environment where individuals 12 years and older can pursue their life goals and be encouraged in making informed decisions.

Our mandate

YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families.

Through our services we:

  • Value our clients’ strengths
  • Believe in empowering youth and families
  • Value diversity
  • Value accountability for our clients & ourselves
  • Believe in meaningful youth engagement as core to our practice
  • Value the continuous review of the quality of our work
  • Believe in collaboration

Our Blog


YSB’s 2021 Annual Report is here

Click through to our annual report for 2020-2021, see what we’ve been up to.


YSB’s 2020 Annual Report is here

Click through to our annual report for 2019-2020, see what we’ve been up to and join us in celebrating 60 years of the Youth Services Bureau of Ottawa


It’s here! Let’s Stay Up Ottawa!

It’s here! Join us and be part of Stay Up Ottawa! YSB’s newest signature event (previously known as YSB’s SleepOUT for Youth), brings the city together to help prevent and end youth homelessness right here in our community. Let’s Stay Up Ottawa! It’s a fun and easy challenge for you, that makes a lasting impact […]

Board of Directors

YSB’s Board of Directors is the governing body of the organization. Its role is to articulate our mission, set our strategic direction, define our goals, and measure and report on our performance.

YSB Senior Management

  • Joanne Lowe
    Joanne Lowe Executive Director


  • Larissa Silver
    Larissa Silver Associate Executive Director


  • Mike Wade Assistant Director, Community Services


  • Darren Graham Director of Community Services




  • Kathryn Owens Clinical Director


  • Monica Armstrong Director of Mental Health Services


  • Amber Costello
    Amber Costello Director of Employment Services


  • Bill Fenn
    Bill Fenn Assistant director, Youth Justice


  • Patti Murphy
    Patti Murphy Executive Director, YSB Charitable Foundation


  • Stacey Lauridsen
    Stacey Lauridsen Assistant Director of Community Services


  • Kim Fenn
    Kim Fenn Director of Quality Assurance


  • Melanie Bania
    Melanie Bania Director of Youth Justice Services


  • Rui Medeiros
    Rui Medeiros Assistant Director, Employment Services


  • Joëlle Cupidon
    Joëlle Cupidon Director of Human Resources


  • Bob White
    Bob White Director of IT


  • Wes Richardson
    Wes Richardson Director of Finance


  • Suzanne Fraser
    Suzanne Fraser Director of Communications


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