About YSB

Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. In 2010, our annual operating budget was over $24 million. Extremely efficient, we spend just 9.5% of our budget on administration, leaving the remaining 90.5% for program delivery.

Our Strategic Priorities

Strategic PlanThe purpose of the YSB Strategic Plan is to provide a 3-year roadmap to strengthen our capacity as an exceptional leader and partner in responding to the needs of youth and families in our community. Click here to read the full document.



With 50 years of supporting youth in the Ottawa area, YSB is valued for its expertise in the areas of homelessness, housing, mental health, youth justice, employment, health, diversity, and youth engagement.

Youth Services Jeunesse Library

Get access to resources developed specifically for the YSB community.

Youth Services Jeunesse Careers

At YSB we offer you the opportunity to play a meaningful role in creating lasting, positive change in young people’s lives, as well in the lives of their families and communities.

Youth Services Jeunesse Frequently Asked Questions


Find answers to frequently asked questions by our community.

Our Vision: We are committed to providing a safe, non-judgmental and accessible environment where individuals 12 years and older can pursue their life goals and be encouraged in making informed decisions.

Our Blog


YSB’s 2020 Annual Report is here

Click through to our annual report for 2019-2020, see what we’ve been up to and join us in celebrating 60 years of the Youth Services Bureau of Ottawa


It’s here! Let’s Stay Up Ottawa!

It’s here! Join us and be part of Stay Up Ottawa! YSB’s newest signature event (previously known as YSB’s SleepOUT for Youth), brings the city together to help prevent and end youth homelessness right here in our community. Let’s Stay Up Ottawa! It’s a fun and easy challenge for you, that makes a lasting impact […]


Our Downtown Drop-in is open as of Monday!

YSB is proud to announce that starting Monday, June 22, 2020 our Downtown Services and Drop-In (DSDI) centre at 147 Besserer St. will be open from Monday to Friday, 12:30 – 6:00 p.m. for one-on-one client services, including wellness checks, brief support and consultations, referrals, practical needs, food bank. If you or someone you know […]

Board of Directors

YSB’s Board of Directors is the governing body of the organization. Its role is to articulate our mission, set our strategic direction, define our goals, and measure and report on our performance.

YSB Senior Management

  • Amber Costello
    Amber Costello Director of Employment Services
  • Bill Fenn
    Bill Fenn Assistant director, Youth Justice
  • Joanne Lowe
    Joanne Lowe Executive Director
  • Patti Murphy
    Patti Murphy Executive Director, YSB Charitable Foundation
  • Larissa Silver
    Larissa Silver Associate Executive Director
  • Stacey Lauridsen
    Stacey Lauridsen Assistant Director of Community Services
  • Kim Fenn
    Kim Fenn Director of Quality Assurance
  • Melanie Bania
    Melanie Bania Director of Youth Justice Services
  • Rui Medeiros
    Rui Medeiros Assistant Director, Employment Services
  • Mary Conroy
    Mary Conroy Director of Human Resources
  • Bob White
    Bob White Director of IT
  • Wes Richardson
    Wes Richardson Director of Finance
  • Suzanne Fraser
    Suzanne Fraser Director of Communications

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