About YSB

Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. In 2010, our annual operating budget was over $24 million. Extremely efficient, we spend just 9.5% of our budget on administration, leaving the remaining 90.5% for program delivery.

Our Strategic Priorities

Strategic PlanThe purpose of the YSB Strategic Plan is to provide a 3-year roadmap to strengthen our capacity as an exceptional leader and partner in responding to the needs of youth and families in our community. Click here to read the full document.



With 50 years of supporting youth in the Ottawa area, YSB is valued for its expertise in the areas of homelessness, housing, mental health, youth justice, employment, health, diversity, and youth engagement.

Youth Services Jeunesse Library

Get access to resources developed specifically for the YSB community.

Youth Services Jeunesse Careers

At YSB we offer you the opportunity to play a meaningful role in creating lasting, positive change in young people’s lives, as well in the lives of their families and communities.

Youth Services Jeunesse Frequently Asked Questions


Find answers to frequently asked questions by our community.

Our Vision: Impact tomorrow today.

Our Mission

We are committed to providing a safe, non-judgmental and accessible environment where individuals 12 years and older can pursue their life goals and be encouraged in making informed decisions.

Our Mandate

Youth Services Bureau is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families.

Our Belief statement

Through our services we:

  • Value accountability for our clients & ourselves
  • Believe in empowering youth and families
  • Believe in meaningful youth engagement as core to our practice
  • Value diversity
  • Value the continuous review of the quality of our work
  • Believe in making our services accessible
  • Believe in collaboration

Board of Directors

YSB’s Board of Directors is the governing body of the organization. Its role is to articulate our mission, set our strategic direction, define our goals, and measure and report on our performance.

YSB Senior Management

  • Amber Costello
    Amber Costello Director of Employment Services
  • Anne-Marie Clarkson
    Anne-Marie Clarkson Assistant director, Youth Justice
  • Bill Fenn
    Bill Fenn Assistant director, Youth Justice
  • Joanne Lowe
    Joanne Lowe Executive Director
  • Patti Murphy
    Patti Murphy Executive Director, YSB Charitable Foundation
  • Larissa Silver
    Larissa Silver Associate Executive Director
  • Stacey Lauridsen
    Stacey Lauridsen Assistant Director of Community Services
  • Kim Fenn
    Kim Fenn Director of Quality Assurance
  • Melanie Bania
    Melanie Bania Director of Youth Justice Services
  • Rui Medeiros
    Rui Medeiros Assistant Director, Employment Services
  • Francine Gravelle
    Francine Gravelle Director of Mental Health Services
  • Ted Charette
    Ted Charette Assistant Director of Mental Health Services
  • Mary Conroy
    Mary Conroy Director of Human Resources
  • Bob White
    Bob White Director of IT
  • Wes Richardson
    Wes Richardson Director of Finance
  • Suzanne Fraser
    Suzanne Fraser Director of Communications

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