Housing Services and Trusteeship

This program helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions.

Through Housing Services, youth learn how to effectively search for housing. They have access to up-to-date rental listings, telephones to make enquiries, and assistance completing applications for subsidized housing. More importantly, they receive one-on-one support to help them learn and understand their rights and responsibilities as tenants and to build the skills they need to avoid eviction.

Since youth requiring housing assistance usually lack family support and are often facing much larger issues — abuse, family conflict, addictions, violence — they may also be connected to crisis counsellors and other support services to help them get the skills they need to live independently.


For 16- and 17-year-old youth who can no longer reside with a parent or guardian and who apply to receive Ontario Works benefits, the Trusteeship program is mandatory.

Trusteeship staff act as liaisons between Ontario Works case coordinators and youth benefit recipients, supporting youth in meeting their Ontario Works obligations. The program also helps youth deal with other issues they may be facing, such as problems at school or work, or financial troubles.

Staff working within the Housing and Trusteeship Program act as advocates for youth, working with schools, landlords and Ontario Works to ensure young people’s needs are met and their rights are respected.

How to access the program

The Housing and Trusteeship program is offered at the Downtown Services and Drop-in

Hours: Monday to Friday, 12 – 5 p.m. or by appointment.

For Trusteeship, youth must be referred by an Ontario Works case coordinator. Please contact us for more information.

613-241-7788 ext. 300

Start typing and press Enter to search

Share This

Milo's Story

Every year when I was little, I’d think “this will be the year that everything will be okay”. And every year, I’d be crushed. By the time I was 18 I couldn’t take my dad’s drinking or my mom’s crying anymore, so I packed a knapsack with the warmest clothes I had and I left. It was freezing cold, and I was alone…but I was free.

The next few months were rough and at times very scary. I spent nights in parks, doorways and even under bridges all with just an old sleeping bag a friend had given me. One night it was so cold that I walked until the sun came up, afraid that I would freeze to death if I slept.

It took me awhile to get over the embarrassment to start asking people for money. But, it was swallow my pride or stay cold and hungry. After two weeks of doing this I learned about YSB. I didn’t know it then but, in that moment, my life changed for the better. I got connected to YSB’s Young Men’s Emergency Shelter and my first night in the shelter I slept 11 hours. I felt so safe and secure. I remember that moment clearly and I felt so hopeful I now have my own apartment in one of YSB’s long-term housing buildings, am attending college to become a graphic designer, and am working part-time to support myself.

“For the first time I can remember, I’m really excited about my future. Growing up I just thought about getting by one day at a time.” I hope my story conveys just how life changing it was for me to be able to access YSB’s shelter during a really difficult time in my life. The team at YSB supported me every step of the way, and I’m grateful they were by my side. I hope you’ll consider taking the opportunity to transform the life of another young person like me today.


*While Milo’s story is real his name has been changed to protect his privacy