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Our crisis line is open 24/7 for anyone to call for help with any situation, emergency or not. Our live crisis chat is also available anytime.

Our service areas include Youth Engagement, Mental Health Services, Community & Housing Services, Employment Services, and Youth Justice Services throughout 21 locations across Ottawa.

We help 3,000 youth every month get from where they are to where they want to be. You can help get them there, too.

Visit our blog to read the latest news from YSB, including updates on events and programs.

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We are offering services remotely and in-person.

You can reach our Head Office at 613-729-1000, our Mental Health Hub at 613-562-3004, Employment Services at 613-236-8244, Youth Justice at 613-738-2104, and Community Services at 613-241-7788. Please leave a voicemail if we don’t pick up right away.

To reach our Crisis Line call 613-260-2360 or 1-877-377-7775 (Eastern Ontario) or click here for our Online Crisis Chat.

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Youth Services Bureau of Ottawa Head Office
613-729-1000
info@ysb.ca
2675 Queensview Drive
Ottawa, Ontario K2B 8K2

24/7 Crisis Line 613-260-2360

Toll-free for Eastern Ontario
1-877-377-7775

Media
613-729-0577 ext. 1206
communications@ysb.ca

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About Us

YSB helps thousands of young people address what threatens their physical, sexual, mental, and social well-being. We offer youth programming in five main service areas across multiple locations throughout Ottawa.

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About Donating

Our programs and services empower youth to make choices today that help them secure a better future. Your gift helps them do the same and impacts their lives directly.

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Our Blog

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YSB Foundation Presents Room to Grow!

The YSB Foundation is proud to announce Room to Grow, our shelter room sponsorship campaign! Room to Grow is a fundraising initiative in support of the Youth Services Bureau’s (YSB) two downtown emergency shelters, running from September 7th to World Homelessness Day on October 10th. YSB’s Room to Grow shelter room sponsorship campaign is generously […]

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Cadillac Fairview (Rideau Centre) $10,000 Donation!

The YSB Foundation is proud to announce a generous $10,000 investment from partners The Cadillac Fairview Corporation Limited and the Rideau Centre in support of YSB’s Youth Drop-In Centre. Over the last 5 years, Cadillac Fairview, the Rideau Centre and its retail partners have been steady supporters of YSB’s work, providing over $150,000 in funding. […]

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YSB 2022 Spring Newsletter

Click through to read our spring newsletter and learn more about YSB events, programming, staff and supporters

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Milo's Story

Every year when I was little, I’d think “this will be the year that everything will be okay”. And every year, I’d be crushed. By the time I was 18 I couldn’t take my dad’s drinking or my mom’s crying anymore, so I packed a knapsack with the warmest clothes I had and I left. It was freezing cold, and I was alone…but I was free.

The next few months were rough and at times very scary. I spent nights in parks, doorways and even under bridges all with just an old sleeping bag a friend had given me. One night it was so cold that I walked until the sun came up, afraid that I would freeze to death if I slept.

It took me awhile to get over the embarrassment to start asking people for money. But, it was swallow my pride or stay cold and hungry. After two weeks of doing this I learned about YSB. I didn’t know it then but, in that moment, my life changed for the better. I got connected to YSB’s Young Men’s Emergency Shelter and my first night in the shelter I slept 11 hours. I felt so safe and secure. I remember that moment clearly and I felt so hopeful I now have my own apartment in one of YSB’s long-term housing buildings, am attending college to become a graphic designer, and am working part-time to support myself.

“For the first time I can remember, I’m really excited about my future. Growing up I just thought about getting by one day at a time.” I hope my story conveys just how life changing it was for me to be able to access YSB’s shelter during a really difficult time in my life. The team at YSB supported me every step of the way, and I’m grateful they were by my side. I hope you’ll consider taking the opportunity to transform the life of another young person like me today.

Milo*

*While Milo’s story is real his name has been changed to protect his privacy