Youth Mental Health Walk-in Clinic

The Youth Mental Health Virtual Clinic is currently offering sessions by phone and video. Call us on Tuesdays and Thursdays from 12-8 to connect with a counselor: 613-562-3004. Last session at 6 p.m.

Our Crisis Line & Crisis Chat are always open. Click here to access.

How to Access YSB’s mental health counselors

Youth ages 12 to 20, and their parents, are welcome to access the counselors during the hours posted below.

Hours: Tuesdays and Thursdays, 12 noon to 8 pm (last session is at 6 pm).

Are you having problems with a relationship, or a recent break-up? Too much fighting at home? Struggling with questions of sexual or gender identity? The Youth Mental Health Walk-in Clinic offers single counselling sessions for youth whose needs are more immediate. Often, one of the most difficult steps can be gathering enough courage to ask for help. Getting help sooner can make all the difference.

Is this right for me?

  • You are 12 to 20 years old—or the parent of a teen
  • You think the solution is in your control
  • You need reassurance that your reaction to a troubling situation is normal
  • You can identify, with the help of a counsellor, helpful solutions, past successes, and reasonable expectations
  • You are “stuck” in a feeling (anger, guilt, grief) towards a past event and are looking for ways to get “unstuck.”

A single counselling session may be enough to address your needs. Other options of service can also be explored. Click here to learn more about CAPA.

The Clinic is less likely to benefit you if you are feeling suicidal right now or are actively suffering from a serious mental health diagnosis. The Clinic is also less likely to benefit you if you feel need ongoing support to work through and escape the effects of abuse. If you are experiencing a crisis, or need to talk about any of the above, you can call the 24/7 Crisis Line at 613-260-2360 at any time.

Currently, access to the Walk-in Clinic is virtual

Youth ages 12 to 20, and their parents, are welcome to contact us:

Hours: Tuesdays and Thursdays, 12 noon to 8 pm (last session is at 6 pm).

Phone: 613-562-3004

Using the Zoom platform for counseling

The reason we use Zoom as our video platform is that we have purchased special accounts, which allow us to centrally manage and lock security features. Zoom complies with Canadian Data Protection regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA). There are two types of Zoom accounts, free accounts and the type of accounts we’ve purchased, which have enhanced security capabilities.

What else are you doing to protect my privacy?

The company Zoom is aware of some hacking incidents, so they have updated their software accordingly. Here are the steps we have also taken, to ensure your privacy:

  • We always use the most recent version, to ensure that the security patches are in place.
  • Zoom was vulnerable when the chat function is on, so we have disabled this function on all our accounts.
  • Every video session we set up, has an individual meeting number and an encrypted password to ensure the most secure environment possible.
  • Only the host can share on-screen information in our Zoom meetings
  • Finally, we never share meeting links publicly, such as on social media.

On the internet, there’s no such things as 100% security everywhere; that said, our IT professionals have taken steps to ensure this platform meets industry security and privacy standards. They have analyzed all the conditions and security measures, and have determined that Zoom is a safe option for online counseling. We’re happy to answer any questions, so please don’t hesitate to get in touch.

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