Downtown Services and Drop-in

The Downtown Services and Drop‑in is a street-front program of YSB. Located in Ottawa’s downtown core (147 Besserer Street), the centre provides a safe place for youth aged 16 to 20 who are unstably housed, live in poverty, or are living on the streets. Here, youth connect with peers facing similar challenges in an environment of acceptance and respect. Working with counsellors, youth identify their needs, set goals and get connected to the support and services they need to achieve those goals.

For some, this means filling basic needs—free access to telephones and the internet, showers, a food bank, clothing, laundry facilities, and a healthy meal. For others, the Drop-in is a lifeline to housing, crisis counselling, addictions treatment, health care and support on the journey to independence.

The Drop-in is open from Monday to Friday from 12 – 6 p.m. and Saturday and Sunday from 1 – 6 p.m.

Youth are encouraged to drop in or call 613-241-7788 ext. 300.

The Drop-in programming includes:

  • Aftercare access, Ages 21-24 who have been registered for services before turning 21 can access the space Sat. – Mon.  Ages 16 to 20 also welcome.
  • Concurrent disorder group, with CMHA, Active Treatment– Tuesdays, 1 – 3 p.m.
  • Spectrum LGBTQ Drop-in – Tuesdays, 6 – 8 p.m.
  • The Circle, in partnership with Wabano and Minwaashin Lodge – for youth who are Indigenous or who want to know more about Indigenous cultures. Wednesdays, 6 – 8 p.m.
  • Young Women’s Space – Thursdays, 6 – 8 p.m.
  • Concurrent disorder group, with CMHA: Youth Persuasion. Open group. Any youth who would like information to stop consuming drugs and/or alcohol – Fridays, 1 – 3 p.m.

Location: 147 Besserer Street
Contact: 613-241-7788 ext. 300 or 400

Health Services

Street-involved youth have complex health needs, but without identification or a health card, getting help can be difficult. The Drop-in health clinic provides youth with easy access to free primary health care services, such as medical, dental and sexual health clinics. Youth can meet with a nurse practitioner and be treated for most minor injuries, ailments or health concerns, or be referred to other medical professionals. Preventative dental services, such as teeth cleanings, are also offered free of charge.

Health Clinic
No appointments or health card necessary.

Clinics: Monday to Friday from 12:30 – 4:30 p.m.; Closed Thursdays
Nurse Practitioner with Sandy Hill Cmty Health Centre: Mondays, Tuesdays, Wednesdays, Fridays
Preventative Dental Care with Algonquin College: Fridays

Phone: 613-241-7913 ext. 222
Text: 613-808-4454

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