YSB Mental Health

We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.

How to Access Mental Health Services

YSB has two dedicated phone numbers for youth ages 12 to 18, and their families. Those in crisis are urged to call our 24/7 Crisis Line for immediate assistance. If you are looking for support from YSB Mental Health, please call us at 613-562-3004 to discuss your needs. All active programs with YSB Mental Health are listed below: please click on the links to get more information about each service.

Choice and Partnership Approach (CAPA)

At YSB we use the Choice and Partnership Approach (CAPA). This service delivery system is focused on clients’ needs, it is collaborative and provides choices.  It ensures that our clients get the help that’s right for them, in the fastest possible time. Click here to learn more. 


24/7 Crisis Line and Crisis Chat Service

The 24/7 Crisis Line makes sure that youth in crisis — or anyone concerned about them — can talk to someone who understands and wants to help. Offers supportive listening, crisis counselling, referrals and more, 24 hours a day, 7 days a week, 365 days a year. The online crisis chat service is available Thursdays to Sundays, 4 p.m. to 10 p.m.

Youth Mental Health Walk-in Clinic

The Youth Mental Health Walk-in Clinic offers single counselling sessions for youth ages 12 to 20, and their parents, whose needs are more immediate. Often, one of the most difficult steps can be gathering enough courage to ask for help. Getting help sooner can make all the difference.

Youth and Family Counselling

This program offers youth aged 12, and up to the day before their 18th birthday, the chance to address issues affecting the family relationship. Parents and youth can meet with counsellors for family sessions, or individuals can arrange one-on-one counselling according to their needs.

Intensive Family Support

An intensive family- and community-based program that promotes positive behavioural change in youth (aged 12 to 18) who are at risk of out-of-home placement because of significant anti-social behaviour.

Centre Éducatif / Day Treatment

This centre offers an academic and therapeutic day treatment program for francophone teens whose behaviours are interfering with their success in school. We aim to help youth successfully get back into a regular academic environment.

La Relance

This academic and clinical support program is designed to help francophone youth return to a regular academic program following their expulsion or long-term suspension from school.

Wraparound Ottawa

Wraparound is for families and guardians with youth aged 12 to 18 years old. Wraparound helps families by helping to create a team of friends, community members and professionals that will support them in dealing with complex problems.

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