24/7 Crisis Line and Crisis Chat


Going through a rough time? You’re not alone.

We’ve all had moments of crisis. Whether you’re stressed, depressed or just can’t take it anymore — we’re always here to help.

Crisis Line at 613-260-2360 or 1-877-377-7775 (Eastern Ontario)

Click the blue chat bubble to access our online Crisis Chat.

Getting in touch with us is easy

The 24/7 Crisis Line & Chat services are for children and youth ages 17 and under who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

For residents of Ottawa and Eastern Ontario

Crisis Line Hours: 24 hours a day, 7 days a week, 365 days a year

Crisis Chat Hours: 24/7

We can help in many ways

The assistance we provide may include:

  • Supportive listening
  • Immediate crisis counselling on the phone or by chat
  • Information on resources and service providers in your community
  • Referrals to child and youth service providers in your community
  • A home-based intervention (in Ottawa only)
  • Short-term follow-up service

A crisis alert and follow‑up program is also offered for professionals in the community.

Need more information?

You can contact our intake counsellors at 613-562-3004, from 8:30 to 4:30 pm on weekdays.

For residents of Ottawa and Eastern Ontario

24/7 Crisis Line
Phone: 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario)

24/7 Crisis Chat
click the blue chat bubble >>>

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