Getting in touch with us is easy
The 24/7 Crisis Line & Chat services are for children and youth ages 18 and under who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.
Crisis Line Hours: 24 hours a day, 7 days a week, 365 days a year
Crisis Chat Hours: Thursday to Sunday, 4 p.m. to 10 p.m. CLICK HERE to access the chat.
Mobile interventions: 7 days a week, 2:00 p.m. to 10 p.m.
We can help in many ways
The assistance we provide may include:
- Supportive listening
- Immediate crisis counselling on the phone or by chat
- Information on resources and service providers in your community
- Referrals to child and youth service providers in your community
- A home-based intervention (in Ottawa only)
- Short-term follow-up service
The Residential Crisis Service is included in the continuum of services and is available for youth ages 12 to 15, for a stabilizing period of up to five days. A crisis alert and follow‑up program is also offered for professionals in the community.
Need more information?
You can contact our intake counsellors at 613-562-3004, from 8:30 to 4:30 pm on weekdays.
Coordinator, Mobile Crisis: Diane Martin
Phone: 613-562-3004 ext. 227
Residential Crisis Unit: Lawren Hill
Phone: 613-722-4802 ext. 500
24/7 Crisis Line
Phone: 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario)
Hours: Thursday to Sunday, 4 p.m. to 10 p.m.