Complaint Procedure for Clients

As a client of YSB, you have access to a complaint process if you have a concern about any aspect of our services, including provision of French Language Services and accessibility. Your complaint can be made verbally, in person or in writing. If you would like to make a complaint, you can submit it using the form below or send one in the mail to YSB Head Office, 2675 Queensview Drive, Ottawa, ON, K2B 8K2.

Click here or on the image below to download the form. When filled, please send this form to


The first step in addressing a complaint would be to talk about it with one of our staff, this includes coordinators, assistant directors, or directors. If you are still unsatisfied, you can direct your complaint to the CEO at 613-729-1000.

If you have spoken with our CEO and are not satisfied, you can contact the Office of the Ombudsman of Ontario toll-free (inside Ontario only) 1-800-263-1830, telephone: 416-586-3300, TTY (teletypewriter): 1-866-411-4211, email:

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