Complaint Procedure for Clients

As a client of YSB, you have access to a complaint process if you have a concern about any aspect of our services, including provision of French Language Services and accessibility. Your complaint can be made verbally, in person or in writing. If you would like to make a complaint, you can submit it using the form below or send one in the mail to YSB Head Office, 2675 Queensview Drive, Ottawa, ON, K2B 8K2. Click here to download the form: YSB Complaint Form.

The first step in addressing a complaint would be to talk about it with one of our staff, this includes Coordinators and Directors. If you are still unsatisfied, you can direct your complaint to the Associate Executive Director or the Executive Director at 613-729-1000.

If you have spoken with our Executive Director and are not satisfied, you can call the Advocacy office at 1-800-263-2841 (no charge) or call collect at (416) 325-5669.

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