Our crisis line is open 24/7 for anyone to call for help with any situation, emergency or not. Our live crisis chat is also available anytime.

Our service areas include Youth Engagement, Mental Health Services, Community & Housing Services, Employment Services, and Youth Justice Services throughout 21 locations across Ottawa.

We help 3,000 youth every month get from where they are to where they want to be. You can help get them there, too.

Visit our blog to read the latest news from YSB, including updates on events and programs.



Accessing our services during the pandemic:

Our mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call us at 613-562-3004 for more.

Our Employment Services team is working remotely: employment counseling, workshops, job links: visit ysbes.ca for more.

You can reach our Head Office at 613-729-1000, our Mental Health Hub at 613-562-3004, Employment Services at 613-236-8244, Youth Justice at 613-738-2104, and Community Services at 613-241-7788. Please leave a voicemail if we don’t pick up right away.

We have closed physical sites such as our Youth Mental Health Walk-in Clinic, our Employment Services offices on Bank and Moodie, our Downtown Drop-in on Besserer, and our youth engagement programming. We are offering these services remotely. Our residential services, such as our emergency shelters and Youth Justice programs, will remain open, with extra precautions in place.

Our Crisis Line and Crisis Chat are available 24/7 if you’d like to talk with a mental health counselor. Call us at 613-260-2360 or visit chat.ysb.ca

As we have been doing, we encourage you to follow Ottawa Public Health for direction and updates.

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Contact Us

Youth Services Bureau of Ottawa Head Office
2675 Queensview Drive
Ottawa, Ontario K2B 8K2

24/7 Crisis Line 613-260-2360

Toll-free for Eastern Ontario

613-729-0577 ext. 1206


About Us

YSB helps thousands of young people address what threatens their physical, sexual, mental, and social well-being. We offer youth programming in five main service areas across multiple locations throughout Ottawa.


About Donating

Our programs and services empower youth to make choices today that help them secure a better future. Your gift helps them do the same and impacts their lives directly.


Our Blog


Our Downtown Drop-in is open as of Monday!

YSB is proud to announce that starting Monday, June 22, 2020 our Downtown Services and Drop-In (DSDI) centre at 147 Besserer St. will be open from Monday to Friday, 12:30 – 6:00 p.m. for one-on-one client services, including wellness checks, brief support and consultations, referrals, practical needs, food bank. If you or someone you know […]


Leave a Legacy to Change a Young Life

May is Leave a Legacy month in Canada. Leaving a gift in your will to an organization close to your heart is an easy yet deeply profound way to create a legacy that lives on through the people your gift will serve. Donors who support YSB through issuing a legacy gift give vital help through […]

Impact doubled, at a most critical time

YSB is proud to announce that $20,000 was raised for YSB’s programs and services for youth recently, thanks to our donors and our extraordinary partner – the Taggart Parkes Foundation. Created by the Taggart Group of Companies, and a long-time partner to YSB, the Taggart Parkes Foundation made a commitment to match donations with its […]

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