Our crisis line is open 24/7 for anyone to call for help with any situation, emergency or not. Our live crisis chat is also available anytime.

Our service areas include Youth Engagement, Mental Health Services, Community & Housing Services, Employment Services, and Youth Justice Services throughout 21 locations across Ottawa.

We help 3,000 youth every month get from where they are to where they want to be. You can help get them there, too.

Visit our blog to read the latest news from YSB, including updates on events and programs.



Accessing our services:

We are working on re-opening our physical sites, and we are offering services remotely. Our mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call us at 613-562-3004 for more. Our Employment Services team is working remotely: employment counseling, workshops, job links: visit ysbes.ca for more.

You can reach our Head Office at 613-729-1000, our Mental Health Hub at 613-562-3004, Employment Services at 613-236-8244, Youth Justice at 613-738-2104, and Community Services at 613-241-7788. Please leave a voicemail if we don’t pick up right away.

Our Crisis Line and Crisis Chat are available 24/7 if you’d like to talk with a mental health counselor. Call us at 613-260-2360 or visit chat.ysb.ca

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Contact Us

Youth Services Bureau of Ottawa Head Office
2675 Queensview Drive
Ottawa, Ontario K2B 8K2

24/7 Crisis Line 613-260-2360

Toll-free for Eastern Ontario

613-729-0577 ext. 1206


About Us

YSB helps thousands of young people address what threatens their physical, sexual, mental, and social well-being. We offer youth programming in five main service areas across multiple locations throughout Ottawa.


About Donating

Our programs and services empower youth to make choices today that help them secure a better future. Your gift helps them do the same and impacts their lives directly.


Our Blog


YSB’s 2020 Annual Report is here

Click through to our annual report for 2019-2020, see what we’ve been up to and join us in celebrating 60 years of the Youth Services Bureau of Ottawa


It’s here! Let’s Stay Up Ottawa!

It’s here! Join us and be part of Stay Up Ottawa! YSB’s newest signature event (previously known as YSB’s SleepOUT for Youth), brings the city together to help prevent and end youth homelessness right here in our community. Let’s Stay Up Ottawa! It’s a fun and easy challenge for you, that makes a lasting impact […]


Our Downtown Drop-in is open as of Monday!

YSB is proud to announce that starting Monday, June 22, 2020 our Downtown Services and Drop-In (DSDI) centre at 147 Besserer St. will be open from Monday to Friday, 12:30 – 6:00 p.m. for one-on-one client services, including wellness checks, brief support and consultations, referrals, practical needs, food bank. If you or someone you know […]

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