Housing and Shelter

Housing at the Youth Services Bureau is much more than a place to live. We offer multiple services and housing programs to suit youth in a variety of life situations.

We want to meet you wherever you are.

Supporting youth towards a journey to independence, YSB’s services provide youth—aged 16 to 20 who have experienced significant difficulties through no fault of their own—an opportunity to access safe, affordable housing. Experienced counsellors provide support while youth pursue personal goals such as education, work and training. Housing counsellors offer assistance in developing a full “Community Plan” to acquire the necessary skills to live independently.

How to access our housing programs and services

YSB offers emergency shelter for youth seeking temporary housing. We also offer the Transitional Housing Program and the Long-Term Housing Program. Please contact each program or shelter directly for more information about each service or info@ysb.ca.

Evelyn Horne Young Women’s Emergency Shelter, 613-789-8220
Young Men’s Emergency Shelter, 613-907-8975
Transitional Housing Program for Young Women, 613-789-8220
Transitional Housing Program for Young Men, 613-907-8975
Long-Term Housing Program, 613-241-7788

With support from the Ontario Trillium Foundation, we are implementing Housing First to help youth access and maintain housing, get involved in their communities and increase their economic resilience.  Housing First is a “recovery oriented approach to ending homelessness that centers on quickly moving people experiencing homelessness into independent and permanent housing and then providing additional supports and services as needed” (Canadian Observatory on Homelessness, 2015). Housing First is a cost effective best practice that that is shown to rapidly end homelessness and optimize outcomes for homeless/insecurely housed people (Mental Health Commission of Canada, 2014). Building on the work of Stephen Gaetz, this project will monitor adaptations of Housing First for the youth context.  Youth from diverse social identities, facing barriers to participation, will be key players in the co-design, implementation and co-evaluation of Housing First at YSB. Given the over representation of youth who are homeless and identify on the LGBTQ spectrum, this project with bring focused attention to their service needs.

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Milo's Story

Every year when I was little, I’d think “this will be the year that everything will be okay”. And every year, I’d be crushed. By the time I was 18 I couldn’t take my dad’s drinking or my mom’s crying anymore, so I packed a knapsack with the warmest clothes I had and I left. It was freezing cold, and I was alone…but I was free.

The next few months were rough and at times very scary. I spent nights in parks, doorways and even under bridges all with just an old sleeping bag a friend had given me. One night it was so cold that I walked until the sun came up, afraid that I would freeze to death if I slept.

It took me awhile to get over the embarrassment to start asking people for money. But, it was swallow my pride or stay cold and hungry. After two weeks of doing this I learned about YSB. I didn’t know it then but, in that moment, my life changed for the better. I got connected to YSB’s Young Men’s Emergency Shelter and my first night in the shelter I slept 11 hours. I felt so safe and secure. I remember that moment clearly and I felt so hopeful I now have my own apartment in one of YSB’s long-term housing buildings, am attending college to become a graphic designer, and am working part-time to support myself.

“For the first time I can remember, I’m really excited about my future. Growing up I just thought about getting by one day at a time.” I hope my story conveys just how life changing it was for me to be able to access YSB’s shelter during a really difficult time in my life. The team at YSB supported me every step of the way, and I’m grateful they were by my side. I hope you’ll consider taking the opportunity to transform the life of another young person like me today.


*While Milo’s story is real his name has been changed to protect his privacy