About YSB

Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, and generous private donors. In 2023-2024, our annual operating budget was just over $34 million.

 

Our Strategic Priorities

Strong Roots: Our strategic directions for 2026-2031

YSB is stepping boldly and clearly into its future with strategic directions and priorities that re-centre youth leadership and really mean it. Together, these strategic directions form a roadmap for YSB’s next chapter: centring youth leadership, strengthening organizational health, leading boldly in advocacy and communications, strengthening and innovating services, and cultivating a culture of learning. Each direction is ambitious on its own; together, they signal YSB’s commitment to transformation within itself, across the sector, and most importantly, in the lives of the participants, young people, and families it serves.

Click here to read the full document.

RESOURCES AND CAREERS

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With more than 60 years of supporting youth in the Ottawa area, YSB is valued for its expertise in the areas of homelessness, housing, mental health, youth justice, employment, health, diversity, and youth engagement.

Youth Services Jeunesse Library

Get access to resources developed specifically for the YSB community.

Youth Services Jeunesse Careers

At YSB we offer you the opportunity to play a meaningful role in creating lasting, positive change in young people’s lives, as well in the lives of their families and communities.

Youth Services Jeunesse Frequently Asked Questions

FAQ

Find answers to frequently asked questions by our community.

Empowering every young person with dignity, justice, and the freedom to shape their future.

Our vision

A community where youth homelessness is ended, mental health and wellbeing are centred, basic needs are met with dignity, justice is restorative, there is financial independence and every young person and their family has the power to shape their future.

Our mission

As a service provider, advocate, and community partner, YSB works with youth in both English and French to end homelessness, reimagine mental health, expand opportunity through education and employment, advance restorative justice, and amplify youth voices, so every young person and their family can thrive.

Our values and principles

If our vision describes the future we’re building, and our mission defines what we do to get there, our values and principles are how we move, the way we lead, collaborate, and show up every day. They guide every relationship, every decision, and every act of service.

Young people are leaders, partners, and changemakers – not afterthoughts.

Principle: Youth voice is resourced, respected, and embedded in every level of decision-making, from frontline services to the Boardroom.

We confront racism, colonialism, and systemic oppression while working toward reconciliation and justice.

Principle: Across our operations and in every program, policy, and partnership – we apply anti-racist, anti-oppressive, intersectional practices and strive for right relations with Indigenous communities. Our work must repair harm, reduce inequities, and challenge the systems that marginalize youth.

Everyone who connects with YSB – youth, families, participants, staff, and partners – deserves safety, affirmation, and respect.

Principle: We create spaces where people feel they belong, identities are celebrated, and dignity is never negotiable.

We are bold in vision and brave in action, even when the path is uncertain.

Principle: We innovate, take risks, and “fail forward.” We speak truth to power, stand with youth, participants and their families and make decisions rooted in integrity and purpose.

Lasting change is collective. We cannot do this work alone.

Principle: We work in authentic partnership with youth, participants, staff, families, funders, and community allies, sharing power and building evidence-informed solutions together that outlast us.

We hold ourselves responsible for the trust placed in us by youth, their families, program participants, communities, and partners.

Principle: We are open about our decisions, clear in our communications, and accountable to outcomes that reflect our mission, vision, and values.

Our Blog

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What Every Parent Should Know Before Their Child Reaches a Crisis

Mind Matters Series: What Every Parent Should Know Before Their Child Reaches a Crisis "A lot of times, as parents, we aren't hearing them." – Greg McPherson As parents, we all want to protect our children, especially when they're struggling. Yet one of the most meaningful ways we can support their mental health isn't by [...]

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BDO Canada Helps Keep Youth at the Centre of RISE & THRIVE 2026

BDO Canada Helps Keep Youth at the Centre of RISE & THRIVE 2026 BDO Canada joins RISE & THRIVE 2026 as a Youth at the Centre Sponsor, helping create a morning grounded in the voices, experiences and potential of young people. At YSB, young people are at the heart of everything we do. Their experiences […]

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Strong Roots, Shared Purpose: Bell Let’s Talk Returns to RISE & THRIVE 2026

Strong Roots, Shared Purpose: Bell Let’s Talk Returns to RISE & THRIVE 2026 Bell Let’s Talk joins the YSB Foundation as the Strong Roots Sponsor of RISE & THRIVE 2026, continuing a valued partnership built around supporting youth mental health and well-being. For years, Bell Let’s Talk has stood alongside YSB and the young people […]

Board of Directors

YSB’s Board of Directors is the governing body of the organization. Its role is to articulate our mission, set our strategic direction, define our goals, and measure and report on our performance.

To contact YSB’s Board of Directors, please email  ysbbod@ysb.ca.

YSB Senior Management

  • Nina Gorka
    Nina Gorka CEO

    (She/Her)

  • Kim Fenn
    Kim Fenn Director of Quality Assurance

    (She/Her)

  • Terry Kharyati
    Terry Kharyati Director of Operations

    (He/Him)

  • Bob White
    Bob White Director of IT

    (He/Him)

  • Cynthia Peacock
    Cynthia Peacock Director, Mental Health Services

    (She/Her)

  • Christie Kopczyk
    Christie Kopczyk Director, Lead Agency

    (She/Her)

  • Mike Wade Assistant Director, Community Services

    (He/Him)

  • Andrew Ballantyne
    Andrew Ballantyne Assistant Director, Operations, Youth Justice

    (He/Him)

  • Darren Graham Director of Community Services

    (He/Him)

  • Amber Costello
    Amber Costello Director of Employment Services

    (She/Her)

  • Jacinthe Rickman
    Jacinthe Rickman Assistant Director of Employment Services

    (She/Her)

  • Vanessa Alvarado
    Vanessa Alvarado Assistant Director, Community Justice

    (She/Her)

  • Josh Torres
    Josh Torres Assistant Director of Programs and Services, Youth Justice

    (He/Him)

  • Ryan McKay DIRECTOR, YOUTH JUSTICE

    (He/Him)

  • Michelle Doiron
    Michelle Doiron Assistant Director, Clinical Services, Mental Health

    (She/Her)

  • Tadiwa Muradzikwa
    Tadiwa Muradzikwa Director of People, Culture, and Belonging

    (He/Him)

  • Bonnie Graham Assistant Director, Mental Health Services

    (She/Her)

  • Patti Murphy
    Patti Murphy Executive Director, YSB Charitable Foundation

    (She/Her)

  • Stacey Lauridsen
    Stacey Lauridsen Assistant Director of Community Services

    (He/Him)

  • Rui Medeiros
    Rui Medeiros Assistant Director, Employment Services

    (He/Him)

  • Wes Richardson
    Wes Richardson Director of Finance

    (He/Him)

  • Suzanne Fraser
    Suzanne Fraser Director of Communications

    (She/Her)

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