How can I file a complaint about a YSB service?
A complaint can be made on our Complaint Process page.
I would like to see a doctor, but I’m not comfortable going to my family’s clinic or to a hospital. Can YSB help? Even if I don’t have my health card?
Yes, YSB can help. Our Youth Health Clinic offers health care, dental care and addictions counselling. Our nurse practitioner can prescribe some medications without having to refer you somewhere [...]
Where will my counsellor meet me?
That’s up to you. YSB counsellors can meet you at your house, a coffee shop or anywhere at all that you feel comfortable having a conversation.
Are the YSB counsellors young or old?
Both! YSB counsellors are a wide range of ages. But they have the same thing in common — they understand what you’re going through and can help you find the support you need.
If I talk to a YSB counsellor or use another YSB service, will my parents find out? Can I come to YSB on my own?
If you are 12 or older, you can meet with counsellors privately and we will not tell your parents or anyone else what we’ve talked about. The only time we would share anything you say with [...]
How old do I have to be to get help from YSB?
You have to be at least 12 years old to get help from the YSB. If you are under the age of 12, you can contact Crossroads.
I need help, but I don’t have any money. Are YSB services free?
YSB services are free.
I feel like I can’t handle my life right now, but I’m not sure it’s right to call my situation a “crisis” or an “emergency.” How bad do things have to be to call the Crisis Line?
People call crisis lines for many reasons. Because they’re scared, sad or just feel like they can’t cope. Because they’re confused about their own feelings or impulses. Because they’re worried [...]
I need help immediately. Who can I contact right now?
If you are in danger call 911. In case of medical emergency, call 911 or go to the emergency room of the nearest hospital. If this is not an emergency, please call the 24/7 Crisis Line. A caring [...]