{"id":2936,"date":"2018-09-04T12:16:25","date_gmt":"2018-09-04T16:16:25","guid":{"rendered":"http:\/\/www.ysb.ca\/complaint-process\/"},"modified":"2024-04-30T13:54:54","modified_gmt":"2024-04-30T17:54:54","slug":"loger-une-plainte","status":"publish","type":"page","link":"https:\/\/www.ysb.ca\/fr\/loger-une-plainte\/","title":{"rendered":"Loger une plainte"},"content":{"rendered":"
[vc_row css=\u00a0\u00bb.vc_custom_1518809885595{padding-top: 40px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1711051178040{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Proc\u00e9dure de plainte \u00e0 l’intention des clients<\/h2>\n

En tant que client du Bureau des services \u00e0 la jeunesse (BSJ), vous avez acc\u00e8s \u00e0 un processus de plainte pour toute inqui\u00e9tude que vous puissiez avoir au sujet d\u2019un aspect de nos services, y compris la prestation des services en fran\u00e7ais et l\u2019accessibilit\u00e9. Votre plainte peut \u00eatre faite verbalement, en personne ou par \u00e9crit. Si vous souhaitez d\u00e9poser une plainte, vous pouvez l’envoyer en utilisant le formulaire ci-dessous ou en envoyer un par la poste en utilisant notre\u00a0Formulaire – plaintes<\/a> au si\u00e8ge social du BSJ, 2675, promenade Queensview, Ottawa (Ontario) K2B 8K2.[\/vc_column_text][mk_image src=\u00a0\u00bbhttps:\/\/www.ysb.ca\/wp-content\/uploads\/2019\/05\/complaintsform-2018-f.jpg\u00a0\u00bb image_size=\u00a0\u00bbmedium\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/www.ysb.ca\/wp-content\/uploads\/2024\/03\/fill-incomplaintsform-2018-fr.pdf\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1714499580683{margin-bottom: 0px !important;}\u00a0\u00bb]La premi\u00e8re \u00e9tape du traitement d\u2019une plainte consisterait \u00e0 en discuter avec un membre de notre personnel, ce qui comprend les coordonnateurs et les directeurs. Si vous n\u2019\u00eates toujours pas satisfait, vous pouvez adresser votre plainte directement \u00e0 notre directrice g\u00e9n\u00e9rale associ\u00e9e ou notre directrice g\u00e9n\u00e9rale au 613-729-1000.<\/p>\n

Si vous avez parl\u00e9 \u00e0 notre directrice g\u00e9n\u00e9rale et n\u2019\u00eates toujours pas satisfait, vous pouvez communiquer avec l’Ombudsman Ontario au : 1-800-263-1830 interurbain gratuit (Ontario uniquement), ou 416-586-3300,\u00a0ATS (t\u00e9l\u00e9imprimeur) : 1-866-411-4211
\ncourriel : info@ombudsman.on.ca<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00a0\u00bb24″][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=\u00a0\u00bb.vc_custom_1518809885595{padding-top: 40px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1711051178040{margin-bottom: 0px !important;}\u00a0\u00bb] Proc\u00e9dure de plainte \u00e0 l’intention des clients En tant que client du Bureau des services \u00e0 la jeunesse (BSJ), vous avez acc\u00e8s \u00e0 un processus de plainte pour toute inqui\u00e9tude que vous puissiez avoir au sujet d\u2019un aspect de nos services, y compris la prestation des services en […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":115,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-2936","page","type-page","status-publish","hentry"],"yoast_head":"\nLoger une plainte - Youth Services Jeunesse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ysb.ca\/fr\/loger-une-plainte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loger une plainte - 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